Casella Waste Systems

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Reviews

• Eric Roderick

  Jul, 26 2018
  ★ ☆ ☆ ☆ ☆
  In the last six weeks, pick-up has been as much as two days late, with no notification and in one case, was not picked up at all for that week, with no explanation or notification. Repeated phone calls have been met with insincere apology and have not corrected the issue. Terminated service with this company after 15 years or more as a customer. Update: Terminated our service contract with Casella on Feb.13th and went with a local hauler who charges half what Casella did and has picked up our trash each week, as scheduled, despite weather conditions as bad or worse than the conditions that were supposedly hindering our Casella trash pickup. Received an email on Feb. 14th from a customer care representative stating we would be receiving a refund for services paid for, but not received. On March 22nd, I contacted Casella billing and inquired what the status of our refund was, since we had not yet received it. The representative stated they had just received the refund request on March 5th and that it takes some time to process. I advised her that's exactly why we've terminated our service with Casella; they're unable to follow through or deliver on any aspect of their customer service !

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